Refund Policy
Refund Policy
1. Overview
Due to the customized nature of our marketing services, we maintain a strict but fair refund policy.
2. Refund Eligibility
Before Processing Begins
Refund requests may be submitted within 24 hours of purchase, provided that:
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The order has not entered processing
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No work has been initiated
If eligible, a full refund will be issued to the original payment method.
🚫 After Processing Begins
Once your order has entered processing, all sales are final and non-refundable.
This includes:
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Postcards submitted for printing or mailing
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Email campaigns scheduled or sent
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SMS campaigns scheduled or sent
3. Client Data Responsibility
We are not responsible for issues resulting from:
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Incorrect, outdated, or incomplete contact data
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Non-compliant email addresses or phone numbers
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Low engagement or campaign performance
Refunds will not be issued for these reasons.
4. Delivery Disclaimer
We do not guarantee delivery by:
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Postal services
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Email providers
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Mobile carriers
Delays or failures caused by third-party providers are not eligible for refunds.
5. Duplicate Payments
If you believe you were charged in error, please contact us within 3 business days. Verified duplicate charges will be refunded promptly.
6. Contact for Refund Requests
To request a refund (if eligible), please contact:
info@regrenewal.com
Include:
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Your name
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Order details
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Reason for request